Some users of The Walt Disney Co.'s brand new streaming service, Disney+, reported having trouble accessing the service as the company's servers struggled to keep up with demand.
The highly-anticipated Disney+ went live in the early hours of Tuesday morning across the United States, but as people logged on, many found themselves locked out, with a variety of error screens showing for users. According to DownDetector.com, more than 7,000 users reported having trouble with the site early Tuesday morning. Problems ranged from having trouble logging in, to setting up their profiles, and some content not appearing. Other Twitter users complained that some shows, or movies would not load for them, with others complaining about long customer service wait times.
Users reported seeing an error icon alongside photos of various Disney characters. Users also reported seeing some titles as "unavailable," and complained of long load times.
"The consumer demand for Disney+ has exceeded our high expectations. We are working to quickly resolve the current user issue. We appreciate your patience," Disney said in a statement Tuesday morning.
People took to Twitter to air their frustrations:
Previously, Disney said the streaming service had successfully launched as planned in the U.S., Canada and The Netherlands, with nearly 500 films and 7,500 TV episodes. The service is slated to expand out to Australia, New Zealand, and Puerto Rico on Nov. 19.
Disney+ launched the streaming service with a mix of its Marvel, Star Wars, National Geographic and Fox properties alongside a plethora of its classic animated and live-action films. The service costs $7-a-month, or $70 per year. Consumers can also purchase Disney+ with ESPN Plus and Hulu, both companies owned by Disney for $13 per month.
Original shows and movies will also be featured on the service, including "The Mandalorian," a live-action Star Wars TV series created by Jon Favreau.
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